Careers: Vacancies

Service Support Analyst, Archant Information Services, Norwich

Brand: Archant

Location: Norwich (Head Office)

Closing date: June 22, 2018

Download: Job Description

Download: Person Specification

Archant Information Services is predominantly based in Norwich with support roles in our regional offices in Cheltenham, Barking, Stevenage, Ipswich and Weston-super-Mare. We are responsible for providing IT support to Archant’s employees throughout the Group. Day to day this starts with our in-house 1st line Service Desk, through to 2nd and 3rd line technical support teams.

Internal development teams support business needs and requirements to deliver small, medium and large projects as well as maintaining our in-house bespoke software for our editorial, design, finance, HR and sales departments.

We are introducing this exciting new role into our team, which is a hybrid of our current 1st and 2nd line roles. We want to ‘grow our own’ and so for the right candidate we offer a clear two-year development plan, designed to provide professional accreditation along with personal development. This will be recognised at the end of year one and again at the end of year two with appropriate salary increases if performance objectives are met.

The role will be busy, varied and high profile, and you will need to use your initiative. Responsible for your own work, but operating as part of a team, you will be talking to people from all parts of Archant helping them to resolve their IT concerns and issues. The remit of the job will broaden as you develop your skills and knowledge.

We are looking for a graduate, Microsoft certified or equivalent, ideally with an understanding of ITIL. You must be able to demonstrate your experience of working in a similar environment, and have strong interpersonal skills. With drive to progress your career and a positive outlook, you will convince us that this opportunity is for you.


  • Starting salary of £18,000
  • This role is offered with the opportunity to undertake a structured two-year development plan throughout which professional certification attainment will drive salary increases after year one and year two
  • Full 25 days paid holiday + statutory bank holidays
  • Cycle to Work scheme
  • Archant Gold – matched charity fundraising
  • Give As You Earn – tax-free charity giving scheme


We are Archant. The UK’s leading local media company.

Archant people are driven, motivated and passionate about positive change.

We are proud of our history…of our trusted, market-leading heritage newspaper and magazine brands that remain an integral part of everyday life.

But we’re forward-thinking people too. We obsess about innovation, creativity, service and expertise, relentlessly striving to be the most engaging media in every community we serve.

We are on a mission to make digital marketing accessible to all. We build websites, provide complete SEO services and deliver targeted, bespoke digital campaigns that fit our clients’ objectives seamlessly.

We produce video, animation, e-newsletters, apps, blogs – content that brings storytelling to life.

We stage vibrant, celebrated, must-attend events where like-minded people come together…

And because we’re ideas people, we think fluidly. Our multi-award winning ‘New European’ national tabloid broke all records as the fastest newspaper launch in history – just nine days from concept to hitting the shops.

A few facts about us:

  • We operate over 140 news, lifestyle and special-interest brands throughout Britain.
  • Every member of our family receives ongoing development from in-house trainers, complete with interactive online learning. Over 20 modules to choose from keeps you at the top of your game.
  • There’s always something new. Hive, our in-house social media, allows you to find new friends with shared interests and have your say on all things Archant. Come join our ‘Archanteers’ and help organise some rip-roaring team nights out!
  • Archant’s state-of-the-art print centre team have won numerous awards for their service levels and green credentials. As well as our own newspapers, we print over 40 other publications for brands including The Racing Post, Classic Car Weekly and Oxfam. Our giant presses can print 22 full newspapers per second!
  • Dialogue is our content marketing agency, producing gorgeous magazines for clients including Bentley, Center Parcs, Royal Ascot and Harley Davidson.
  • We stage over 100 must-attend events per year. From intimate and interactive digital learning sessions for SMEs…to major show-stoppers at London Olympia.


Send your full CV and current salary package details by Friday 22nd June 2018, to and include a covering letter stating your motivation for applying for this role.

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© Archant Ltd 2013