Careers: Vacancies

Digital Client On-Boarding Specialist, Norwich

Brand: Archant

Location: Norwich (Head Office)

Closing date: Nov. 19, 2018

Download: Job Description

Download: Person Specification

We are looking to bring on board a dedicated Digital Client On-Boarding Specialist who will be the essential link between our clients, our sales teams and our marketing services fulfilment teams, ensuring that all client expectations are set and met and that the fulfilment teams deliver what is expected. This role sits in our digital marketing services team that is embracing the future of media and offering local businesses a full suite of advertising and marketing services.

Working with the customer and the sales rep your role is to help interpret needs, help develop a clear and concise brief and to ensure that the fulfilment teams deliver what the customer expects. Using your knowledge of websites and a suite of marketing services products you will support the customer and the sales teams with your knowledge and expertise. You will also be the guardian of systems and processes to ensure proper procedure is followed during the booking, fulfilment and delivery of an order.

The technical knowledge you’ll need is around web build, development (including integration with other systems/platforms such as eCommerce, EPOS, databases, data feeds and CRM platforms), analytics and UX. You’ll also need a good understanding of other digital marketing services products including SEO, Paid Search and Social Media along with effective communication skills to ensure you can convey your knowledge and expertise.


  • A solid understanding of digital marketing products and services (especially web build and development)
  • Proven experience of delivering & fulfilling customers’ needs.
  • Superb communication skills
  • Excellent customer service skills
  • Proactive solution-solving and troubleshooting talent
  • Proven client and team management expertise working with a variety of B2B clients
  • An ability to communicate confidently and knowledgeably about technology, digital marketing and interactive media
  • Demonstrable creative thinking and problem-solving skills
  • Excellent written and verbal English skills


  • Up to £35000
  • Full 25 days paid holiday + statutory bank holidays
  • Cycle to Work scheme
  • Archant Gold – matched charity fundraising
  • Give as You Earn – tax-free charity giving scheme


We are Archant. The UK’s leading local media company.

Archant people are driven, motivated and passionate about positive change.

We are proud of our history…of our trusted, market-leading heritage newspaper and magazine brands that remain an integral part of everyday life.

But we’re forward-thinking people too. We obsess about innovation, creativity, service and expertise, relentlessly striving to be the most engaging media in every community we serve.

We are on a mission to make digital marketing accessible to all. We build websites, provide complete SEO services and deliver targeted, bespoke digital campaigns that fit our clients’ objectives seamlessly.

We produce video, animation, e-newsletters, apps, blogs – content that brings storytelling to life.

We stage vibrant, celebrated, must-attend events where like-minded people come together…

And because we’re ideas people, we think fluidly. Our multi-award winning ‘New European’ national tabloid broke all records as the fastest newspaper launch in history – just nine days from concept to hitting the shops.

You can discover what it’s like to work and for a full portfolio of products please go to our website.

A few facts about us:

  • We operate over 140 news, lifestyle and special-interest brands throughout Britain.
  • Every member of our family receives ongoing development from in-house trainers, complete with interactive online learning. Over 40 modules to choose from keeps you at the top of your game.
  • There’s always something new. Hive, our in-house social media, allows you to find new friends with shared interests and have your say on all things Archant. Come join our Staff Forums and help organise some rip-roaring team nights out!
  • Archant’s state-of-the-art print centre team have won numerous awards for their service levels and green credentials. As well as our own newspapers, we print over 40 other publications for brands including The Racing Post, Classic Car Weekly and Oxfam. Our giant presses can print 22 full newspapers per second!
  • Dialogue is our content marketing agency, producing gorgeous magazines for clients including Rolls Royce, Center Parcs, Royal Ascot and Harley Davidson.
  • We stage over 100 must-attend events per year. From intimate and interactive digital learning sessions for SMEs…to major show-stoppers at London Olympia.

To apply, please send your CV to

Back to job listings

© Archant Ltd 2013