Careers: Vacancies

Customer Service Advisor – Archant Finance, Norwich

Brand: Archant

Location: Norwich (Head Office)

Closing date: Feb. 1, 2019

Download: Job Description

Download: Person Specification

Download: Application Form - Word

Download: Application Form - PDF

Based at our head office in Norwich city centre, Archant Finance is a talented and progressive team which supports the whole of the Archant group across the UK. The team covers a variety of roles including payroll, customer service, compliance and management accounts, plus business partners who liaise with internal sales and editorial departments throughout the group as well as external customers.

Your background and experience will be in customer service with a good understanding of credit control procedures. You must have a high level of productivity and great attention to detail. You will be PC literate, proficient in the use of advanced Excel and databases and have the ability to learn new packages quickly and efficiently.

The successful applicant will be adept at working to strict deadlines and targets and be able to demonstrate excellent customer service skills. Experience of prioritising and managing your own workflow accurately and in a timely manner is essential.

You will be confident and self-motivated with a desire to exceed our customers’ expectations, consistently prioritising quality over quantity.


We are Archant. The UK’s leading local media company.

Archant people are driven, motivated and passionate about positive change.

We are proud of our history…of our trusted, market-leading heritage newspaper and magazine brands that remain an integral part of everyday life.

But we’re forward-thinking people too. We obsess about innovation, creativity, service and expertise, relentlessly striving to be the most engaging media in every community we serve.

We are on a mission to make digital marketing accessible to all. We build websites, provide complete SEO services and deliver targeted, bespoke digital campaigns that fit our clients’ objectives seamlessly.

We produce video, animation, e-newsletters, apps, blogs – content that brings storytelling to life.

We stage vibrant, celebrated, must-attend events where like-minded people come together…

And because we’re ideas people, we think fluidly. Our multi-award winning ‘New European’ national tabloid broke all records as the fastest newspaper launch in history – just nine days from concept to hitting the shops.

A few facts about us:

  • We operate over 140 news, lifestyle and special-interest brands throughout Britain.
  • Every member of our family receives ongoing development from in-house trainers, complete with interactive online learning. Over 20 modules to choose from keeps you at the top of your game.
  • There’s always something new. Hive, our in-house social media, allows you to find new friends with shared interests and have your say on all things Archant. Come join our ‘Archanteers’ and help organise some rip-roaring team nights out!
  • Archant’s state-of-the-art print centre team have won numerous awards for their service levels and green credentials. As well as our own newspapers, we print over 40 other publications for brands including The Racing Post, Classic Car Weekly and Oxfam. Our giant presses can print 22 full newspapers per second!
  • Dialogue is our content marketing agency, producing gorgeous magazines for clients including Bentley, Center Parcs, Royal Ascot and Harley Davidson.
  • We stage over 100 must-attend events per year. From intimate and interactive digital learning sessions for SMEs…to major show-stoppers at London Olympia.

We offer a competitive salary up to £20,000 per annum depending on experience, plus the opportunity to earn a monthly bonus. Additional benefits include 5 weeks annual leave, a contributory pension scheme, Archant Gold (charity matched funding), tax-free Cycle to Work Scheme, holiday discounts, access to a discount shopping website offering online and in-store discounts, reloadable cards & cash-back, Employee Care Counselling and Advisory Service, Canada Life Bereavement and Probate Service, Westfield Health Scheme, long service award and Give as You Earn tax-free donations to charity.

To apply for this vacancy please submit your CV together with current salary details or complete an application form and email it to Please enter “Credit Control” in the subject header.

The closing date for receiving applications is Friday 1st February 2019.

Back to job listings

© Archant Ltd 2013